PLEASE READ THIS DOCUMENT CAREFULLY.
This is a legal agreement between you and GULF IMPEX. BY JOINING, YOU ARE AGREEING TO BECOME BOUND BY THE TERMS OF THIS AGREEMENT. This Agreement states the terms and conditions upon which GULF IMPEX offers its products and services.
No Price Protection or Stock Rotation:
GULF IMPEX does not offer any type of price protection or stock rotation. We often drop prices suddenly and without notice.
We diligently strive to provide as accurate information as possible. However, as all specifications and descriptions are provided by the supplier of the product, we make no warranty expressed or implied with respect to accuracy of the information, including price, descriptions, specifications, and/or quantities. Both the product and manufacturer names are used only for the purpose of identification. Pictures are representational only. Packaging of actual unit may vary.
We ONLY sell wholesale. Minimum Order is Rs. 10000.00 For orders under Rs. 10000.00, there is a Rs. 500.00 surcharge.
Domestic Sales Terms:
All orders must be prepaid by Bank Transfer in the account of Gulf Impex
International Sales Terms:
International sales are on a prepaid wire transfer basis only. We do not accept credit cards nor Letters of Credit L/C’s.
All prices are quoted Ex-warehouse.
International customers are responsible for determining their country duties, tariffs or taxes. For international shipments over 450kg we can provide prepaid freight quotes to major airports on a “door to airport” basis.
GULF IMPEX ships via the least expensive qualified carrier available. We use only reputable national carriers.
If this is a concern, be sure to specify how you want an order shipped.
Manufacturer Direct Warranties:
If there is a Manufacturer Direct Warranty, we require that you return the unit direct to Manufacturer, unless the unit was DOA (within 7 days after receipt).
GULF IMPEX cannot warrant an item that has been improperly used or physically damaged.
RMA Numbers are valid from 15 days after issuance. After you get an RMA number, please send the item(s) in immediately.
Fitness of Purpose:
GULF IMPEX cannot warrant any product as fit for any particular use or purpose. We strongly recommend customers evaluate a sample unit to determine by their criteria whether a product will work in their configuration. In the world of computers there are many products that may be incompatible with a certain brand or certain parts. In cases like this it is your responsibility to resell the product into a standard application in which the part will work. We are unable to take parts back because they will not work in particular brand product if they function correctly in others.
Any damages arising from a defective product to be limited to a refund of the purchase price only.
Defective items will be replaced with either a repaired or refurbished unit (even for DOA’s). If no replacement unit available within 30 days, we will issue a credit memo. Credits expire 6 months after date of issuance. A credit memo can be refunded if not used on an order for 30 days. Refunds will be issued via the original payment method used for the purchase. RMA credits are for product only and do NOT include any reimbursement for shipping charges.
All Sales are Final:
All sales are final. Returns of product, other than with defect, are subject to a 20% restocking fee. No returns are allowed after 14 days after receipt.
48 hour Grace Period for Returns:
Returns are allowed, but only within the first 48 hours after receipt, for any orders that are not to your expectation. Returns after this time period are at the complete discretion of GULF IMPEX and will incur a substantial restock fee.
Damaged Items or Missing Parts:
Damaged items or missing parts / accessories not as advertised must be reported within 7 business days of receipt of product.
Any items sent back for warranty repair must have been tested bad prior to returning the part. We will charge a service fee should we find a returned item in working condition.
Defective Item Return:
Customer MUST CAREFULLY PACK defective items being returned, as if they were new and working. FAILURE TO DO SO may invalidate both the RMA and the warranty.
Before you place your first order please read our online web instructions.
Warranties may be limited on some items. Please check our sales literature and your invoice to verify the warranty is as expected.